Assessor Resource
PSPGSD401A
Identify and select government service delivery options
Assessment tool
Version 1.0
Issue Date: May 2024
Not applicable.
This unit covers selection and offer of government service delivery options to meet the needs of eligible applicants. It includes assessing the need for government services, identifying available options, addressing issues, and matching service delivery to the best service option or making referrals if required.
In practice, identification and selection of service delivery options may overlap with other generalist and specialist work activities, such as working ethically, complying with legislation, applying government processes, delivering client service, gathering and analysing information etc.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication
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